got questions? Check the information below.
Frequently Asked Questions
If you don't find the answers to your question below you can contact us on our Contact Page and we will be happy to help you out.
Ordering & Shipping
All art is sold on a made-to-order basis. Please allow 3-4 weeks production time for all stretched Canvas Print and any framed work, 1 week production time for unarmed Paper Prints.
Shipping is via a courier network and depending on your location we estimate it will take between 2-10 business days depending on your location. You will be provided with tracking informations directly from our printer once your order has been dispatched.
Parcels require a signature on delivery.
Yes, we can ship outside of Australia. Shipping fees apply to International deliveries and for now we will be quoting this on application. Please contact us and we will happily work that all out for you.
Your canvas and framed artworks will be packed in rigid cardboard to provide extra protection when transporting. Unframed paper prints are rolled into rigid mailing tubes.
Once your order is dispatched you will be sent an email with your order tracking details directly from our printers.
If orders are damaged in transit, our print supplier Left Bank Art Group will replace the item and process returns claims via Couriers.
Please note: In order to process a return, we MUST have photo evidence of damage to the exterior packaging and photo evidence of damage to the item.
Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged item.
Please forward all Returns Claims to: prints@ugliart.com.au and include your name, phone number and order number.
Sizes & Customisation
Please contact us via our Contact page with your request, name and phone number and we will be able to work out a custom quote for you.
Yes. We will be soon offering a free mock up service where we can insert an artwork print into a photo of your wall. Please contact us via our Contact form if you would like to request this service and we will sort that out for you.
We are are working putting together some great information to add to this site to help you out with this. In the meantime, contact us via our Contact Page and we can assist you with some recommendations. Happy to help!